RAAK INSTITUTE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY

THE INSTITUTE CAMPUS & INFRASTRUCTURE FACILITIES

RAAK Institute of Hotel Management and Catering Technology (RIHMCT) is situated in a sprawling area of 50, 000 sq.ft amidst lot of greenery. The campus provides a serene & conductive atmosphere well suited for learning. The institute is situated just 8 km away from the heart of the city & is well connected by transport network.

INFRASTRUCTURE:

RIHMCT is in a sprawling area, where the Mother Nature is spread and blend across displaying greeneries all around the campus making an aesthetic elegance, which refreshes minds and provides a perfect place to make students mind learn, dream and aspire new things. State-of-the art infrastructure with latest technology facilitates effective teaching practice. By creating spacious classrooms that are well lit and ventilated a pleasant and beautiful atmosphere is created to empower young minds to learn, interact, grow and discover one self. The campus is under CCTV Surveillance as we feel responsible for our students. We also ensure that our students get all facilities, In RAAK we have many Play fields, mineral water (RO) plant, 6-7 Buses Plying to main areas, separate girls and boy’s hostel, hygienic rest. We are located just 7-8 kms away from the heart of Pondicherry and are well connected by transport from all across.

SALIENT FEATUES

Basic training kitchen	Quantity training kitchen
Advance training kitchen	Bakery & confectionery department
Training restaurant& mock bar counter	Guest room (5 star standard)
Front office reception	Hi – Tech computer lab
Digital library	Class rooms
Auditorium & conference hall	Separate locker facilities for boys & girls
Separate hostel for boys	Bus facility available
Five star hotel campus interview	Industrial exposure training in star hotels
Practical classes will be conducted round the working days	Seminar classes will be conducted by guest hospitality personnel
Industrial visits to five star hotels	Separate high class labs for major subjects
Internet live classes will be conducted for upcoming students	Privileged coaching for campus interview held regularly

HIGHLIGHTS

Features of RAAK:

Excellent Infrastructure.
Convenient College Hours (Timing: 8.30 am to 1.30 pm).
Well Experienced & Highly Qualified Faculties. They are our Strength.
Modern Computer Lab with High Speed Internet Facility.
Digital Library with more Reference Books, Journals and Magazines
Well Maintained Play Field and Separate Volleyball, Kabbadi, Kho-Kho, Badminton & Cricket Court.
Hygienic Canteen, Hostel & Transport Facilities Available.
24×7 Medical care Support
Secured Campus 24/7 under CCTV Surveillance.
Pure Drinking Water facilities – RO Plant and well maintained rest rooms.

FRONT OFFICE LAB

Our air-conditioned Front office lab is just a replica of a lobby of lavish five star deluxe hotels, where the students get trained in Front office skills through role play, situation handling and Case Studies. The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff deals with whatever question the visitor has, and put them in contact with a relevant person at the company. Broadly speaking, the front office includes roles that affect the revenues of the business. The term front office is in contrast to the term back office which refers to a company’s operations, personnel, accounting, payroll and financial departments which do not interact directly with customers.

The front office receives information about the customers and will then pass this on to the relevant department within the company. The front office can also contact the marketing or sales department should the customers have questions. The company needs to give training to the front office manager as this position will come in contact with customers the most. The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service.

Students will develop knowledge and skills in reception procedures. This programme prepares students to effectively work as Receptionists, Guest Relations Officers, Reservation Agents, Cashiers and Night Auditors.

Areas covered

Introduction to the Front Office Departments
Front Office Procedures
Communication Skills
Computer Skills
Human Resource Management

HOUSEKEEPING LAB

This course provides proficiency in House Keeping Management by preparing the candidates for all housekeeping and its related operations including ground maintenance, mechanical services, project management services, planning, and designing services. This course aims to introduce students to the hotel housekeeping department and its operations.

Students will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Hotel and Accommodation Services industry.

Students are introduced to the hospitality and tourism industry, the importance and responsibilities of the housekeeping department, planning, organizing and staffing, inter-departmental coordination especially with front office, food & beverage and maintenance departments. Emphasis is placed on acquiring practical skills required in the cleaning of various types of guest rooms and public areas procedures and using the appropriate chemicals, materials and equipment both in the housekeeping and laundry and linen departments.

Modules covered

Prepare for housekeeping
Clean floor, wash- and rest-room
Clean furniture and surfaces
Report, record and prepare documentation
Communicate with customer and colleagues

FOOD PRODUCTION LAB

Food Production Lab is designed to produce professionals who shall eventually take on specialized food and beverage roles in the hospitality industry.

The course equips students with hands-on knowledge in all operational aspects of the Food and Beverage sector within the hospitality industry. This is to provide students with a strong in-depth foundation of the industry sector required to manage a restaurant or food and beverage department.

The Food and Production lab designed to prepare you with the job skills needed for success in the field and the leadership skills needed for a progressive career in the restaurant and food service industry. This includes everything from the large multi-unit organizations to small independent operations that make the commercial food service sector a leading employer around the world.

Areas covered

Introduction to Food and Production Control
The Menu
Implementing Control Systems
Information from Control Systems
Revenue

RESTAURANT SERVICE

Restaurant service which helps you to develop your knowledge and skills for various styles of food service, including plate, silver service and buffet. In addition you will learn other workplace essentials like hygiene, health & safety, teamwork and customer care.

This course equips the students with basic skills required in the service of food and beverages. Service, an intangible element can only be felt and experienced. The food and beverage service department is the most important operation, where there is maximum opportunity to exceed guest expectations. The food service personnel is thus anticipated of delivering exceptional and personal service to the satisfaction of the guest.

Communication and language proficiency play an important part besides, knowledge of the subject and hence sufficient emphasis is placed on these aspects.